Startup People

"Starting a business is an exciting prospect and a daunting challenge. But, with the help and assistance of BRAVE, you’ll have the confidence to develop your ideas into a real business success."

Essential Customer Care

Who should attend

Anyone who wants to increase profitability and attract new customers in a cost-effective way.


By the end of the workshop you will understand why customer care is a critical factor in a business's ability to generate income and revenue and will have a number of tools and techniques to put into practice in your own business


Sandra Duck


The Coach House, 2 Upper York Street, Bristol BS2 8QN

Getting to The Coach House

The Coach House is situated in the centre of Bristol and we have no car park. Please click here for parking options.

Course Content

  • Defining customer care and why it is important
  • Identifying your customers and their needs
  • Meeting expectations and achieving excellence
  • Key communication skills
  • Handling customers who are difficult or indifferent
  • Developing new customer relationships

If you have any queries please phone: 0117 314 4616

Course Timetable

Month Date Day Times Booking Available Cost
Dec 11 Thu 2.00 pm - 5.00 pm Available £42.00 (incl VAT)