Essential Customer Care
Who should attend
Anyone who wants to increase profitability and attract new customers in a cost-effective way.
Benefits
By the end of the workshop you will understand why customer care is a critical factor in a business's ability to generate income and revenue and will have a number of tools and techniques to put into practice in your own business
Presenter
Sandra Duck
Venue
The Coach House, 2 Upper York Street, Bristol BS2 8QN
Course Content
- Defining customer care and why it is important
- Identifying your customers and their needs
- Meeting expectations and achieving excellence
- Key communication skills
- Handling customers who are difficult or indifferent
- Developing new customer relationships
If you have any queries please phone: 0117 314 4616
Course Timetable
| Month | Date | Day | Times | Booking Available | Cost |
|---|---|---|---|---|---|
| Apr | 12 | Thu | 2.00pm - 5.00pm | Available | £42.00 (incl VAT) |