Startup People

"Starting a business is an exciting prospect and a daunting challenge. But, with the help and assistance of BRAVE, you’ll have the confidence to develop your ideas into a real business success."

Essential Customer Care

Who should attend

Anybody who wanted to increase the quality of their customer service.


Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue. Generally 80% of revenue comes from 20% of repeat customers – where does the effort need to be spent?

Using our Trust Based selling skills we will help you build your customer service into a tool that will help your business thrive, not as a chore that is hard work and unrewarding.


Sandra McNeill


The Coach House, 2 Upper York Street, Bristol BS2 8QN

Getting to The Coach House

The Coach House is situated in the centre of Bristol and we have no car park. Please click here for parking options.

Course Content

  • Defining customer care and why it is important
  • Identifying your customers and their needs
  • Meeting expectations and achieving excellence
  • Key communication skills
  • Handling customers who are difficult or indifferent
  • Developing new customer relationships

If you have any queries please phone: 0117 314 4616

Course Timetable

Month Date Day Times Booking Available Cost
Feb 16 Tue 9.30 pm - 12.30 pm Available £42.00 (incl VAT)
Mar 24 Thu 9.30 am - 12.30 pm Available £42.00 (inc VAT)